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Terms & Conditions


We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. These terms and conditions (the "T&Cs") apply to www.hiatushome.com (the "Site") and form the terms and conditions on which we supply products and services to you. Please read through the T&Cs prior to using the Site. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.

Information About Us

We are THE HIATUS LABEL PTE LTD ("we", "us", "Hiatushome"), a company registered in Singapore. Our company registration number is T19LL1154B and our registered office is at 2 Jalan Lokam, #01-18, Singapore 537846.

You can contact us by writing to us at hello@thehiatuslabel.com

If we need to contact you for service-related matters, we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your order. "Writing" or "written" in these T&Cs includes emails.

 

Accessing And Using The Site

As a condition of your access to and/or use of the Site, you warrant that:-

  • all information supplied by you on the Site is accurate, current and complete;
  • you are 18 years of age or older in order to access and/or use the Site; and
  • you will not copy or distribute any part of the Site in any medium without The Hiatus Label's prior written authorization.

You shall be solely responsible for your access to and/or use of the Site and its materials herein.

Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these T&Cs.

Prohibited Activities

You agree and undertake not to:

  1. use the Site for illegal purposes or other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws;
  2. impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;
  3. attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere with another’s utilization and enjoyment of the Site, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another customer’s computer or mobile device or the Site; and
  4. post, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libelous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.

 

Links To Third Party Sites

The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by The Hiatus Label, including third party payment system providers. You acknowledge and agree that The Hiatus Label is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve The Hiatus Label from any and all liability arising from your access and use of any third party website.

We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.

 

Intellectual Property Rights

The Hiatus Label is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without The Hiatus Label's prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.



Warranties And Liability

The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.

Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk.

Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from:-

  • life or wear of any Product or that it will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to The Hiatus Label;
  • improper remedy of defective products, alteration of the products, unsuitable or improper use, wilful damage, negligence, or other misuse of the products, as well as fair wear and tear, by you or any third party;
  • third party claims, whether directly or indirectly caused by, or relating to, the content of our Site and the products purchased on or through our Site; and
  • any warranties provided under these T&Cs if the total price for the Product has not been paid in cleared funds by the due date for payment.

You further acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Your payment for any Product purchased from the Site is processed by third party payment system providers and The Hiatus Label does not retain or process any such payment information. The Hiatus Label cannot guarantee the security of such third party payment system(s) or any payment data on the Site, The Hiatus Label is not responsible for any acts or omissions of any third parties and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. Without prejudice to the generality of the foregoing, The Hiatus Label is not responsible for the results of any credit inquiry, the availability or performance of the Internet, your connection to the Internet or the actions or inaction of any other person or entity, including any internet service provider. By using the Site, you expressly relieve The Hiatus Label from any and all liability in connection with the acts, omissions or defaults of such third parties.

To the extent that any exclusion of liability under these T&Cs is not permitted by law, the aggregate cumulative liability of The Hiatus Label and our affiliates under any Order shall in any event not exceed the sum that you have paid to us for the sale of products under that Order.



Indemnities

You agree to indemnify us and hold us and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of your access of, use of and/or participation in this Site, including (i) any claims of infringement of a third party’s rights; (ii) damage to tangible property, bodily injury, or death; (iii) negligence or willful misconduct caused or attributable to you or any of your agents, and (iv) breaches of your obligations under these T&Cs.

Termination

We will determine in our sole discretion whether there has been a breach of these T&Cs through your use and/or access of the Site. When a breach of these T&Cs has occurred, we may take such action as we deem appropriate, including:-

  • Immediate, temporary or permanent withdrawal of your right to use and/or access the Site;
  • Issuing a warning to you;
  • Commencing legal proceedings against you for loss resulting from your breach; and
  • Disclosure to law enforcement authorities of such information as we reasonably deem necessary.

We exclude liability for any actions taken in response to breaches of these T&Cs. The responses described above are not exhaustive, and we may take any other action we reasonably deem appropriate.

Ordering

  • You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. 
  • Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an "Order"). We will assign an order number to your Order when we accept your Order. Please tell us the order number whenever you contact us about your Order.
  • Order cancellations and order amendments are not allowed once total order payment has been completed. 
  • Should product be out of stock, you may submit your email and we would notify you via email when product is back in stock
  • Please ensure the correct item has been selected before you complete the checkout process. We will not be able to amend orders once they have been confirmed and we will not be held liable in the event the wrong item is selected.
  • The price payable by you for the Product shall be the price of the Product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice. 
  • In the event that any Product has been mispriced on the Site, we reserve the right to terminate the Order and notify you of such termination, regardless of whether or not the products have been dispatched or are in transit and whether payment has been charged to you.
  • We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion.

Payment

  • Modes of payment accepted are indicated by the payment icons on the bottom right corner of our page.
  • Please make payment directly online after carting out. Immediate payment is required.
  • Please do not click "back", cancel or refresh at any point as it will mean payments are not synced on our server, and your order may be cancelled.
  • Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
  • An invoice will be automatically generated and sent to your email once your order has been successfully placed.
  • The Hiatus Label reserves all rights to reject any orders at our own discretion. 

Shipping

The Hiatus Label ships worldwide. An invoice will be automatically generated and sent to your email once your order has been successfully placed. All orders will be processed and packed within 1-2 working days (Mondays to Fridays; Weekends & Public Holidays excluded).

Local Shipping

  • Shipping is free islandwide within Singapore. All local orders are delivered via our courier service provider. 
  • All shipped orders will be packed in bubble wrap and comes with tracking.
  • Once your order has been processed, you will received an email notification from us informing you of the delivery details and tracking number. All deliveries can be tracked via the link provided in the email.
  • All standard local deliveries would reach within 2-4 working days upon processing of your order.  Expect potential delays of up to 7 working days for peak periods such as festive and sale promotional periods.
  • Should you be unavailable to receive your parcel when the delivery is attempted, up to two (2) redeliveries will be attempted during five (5) operation days from the starting date of the delivery.
  • Additional charges will apply for re-deliveries if no one is present to receive the parcel after the 2nd delivery attempt. Please provide your contact number when placing an order at our website to ensure a seamless and efficient delivery so that the courier can reach you in any circumstances with regards to your delivery. 

International Shipping

  • International shipping is available worldwide. Rates would be calculated and charged upon checkout.
  • All international deliveries may be subjected to custom checks and duties at the shipping destination. Any taxes or customs fees incurred with regards to your purchase are to be held responsible and fully payable by the shopper.

      Product Description And Defects

      • We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
      • Minor variations in measurement (within 0.8 inches) are not considered a defect. You are responsible for ensuring that your sizing measurements are accurate. If you believe you have received a defective item, at hello@hiatushome with your order number, and a photograph of the defect.

      Returns/ Exchanges

      No Returns & Exchanges are allowed under the exception of defective items:

      Incorrect/ Defective Items

      • We sincerely apologise for any incorrect or defective items received. Kindly email us at hello@hiatushome.com within 7 working days with a snapshot of the incorrect item or area of defect, along with your order reference for verification purposes and to further process an exchange to the correct item for you. 
      •  We regret to inform that we will not be able to accept any return/exchange of the defective item if we are not notified within the stipulated timeframe. Any forms of wear and tear or damage caused to the product after use is not considered a defect and will not be liable for any returns, exchange or refunds. It is the shoppers' responsibility to treat all products received with care.
      • Any postage incurred for the exchange will be reimbursed to you in the form of store credits. 
      • Kindly note that the incorrect item should be in its original condition received, unaltered, untouched, with it’s care card intact and purchased directly from www.hiatushome.com only. In the event that a one-to-one exchange to the original item is not available due to stocks availability, a store credit will be issued to you in the form of an online discount code. 
      • Store credit is valid for 1 year from its date of issue. Store credit is strictly non-refundable, non-extensible and non-transferable.

       

      Bounced Parcels

        • We'll be in touch via email in the event of a bounced parcel. 
        • However please note that, without prejudice to any other right or remedy available to us, we may charge you for storage costs and any further delivery costs, or terminate your order if you repeatedly fail to take delivery of the product.
        • Bounced parcels that are unclaimed after half a year will be deemed as The Hiatus Label's property and no compensation will be offered as sufficient response time has been given.

      When You Become Responsible For The Product

      The Product will be your responsibility from the time we deliver the Product to the address you provided us. You own the Product which is the subject of your Order once we have received payment in full for your Order.

      Termination

      We may terminate the Order at any time by writing to you if:

      1. You do not make payment to us when it is due;
      2. You do not, within a reasonable time of us asking for it, provide us with information necessary for us to provide you with the Product (e.g. delivery address);
      3. You do not, within a reasonable time, allow us to deliver the Product to you;
      4. If we terminate the Order in the situations set out above, we will refund any money you have paid in advance for Products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.

      Personal Data

      We may collect, use and disclose personal data that you provide to us to supply the Product to you, process your payment for the Product, to send you newsletters if you have registered for our mailing list, and other specified purposes. Please see our Privacy Policy www.hiatushome.com/privacy for more information.

      General

      Returns, Replacements and Refunds: Notwithstanding anything to the contrary, The Hiatus Label shall only accept returns and grant replacements and refunds on the condition that the items being returned, replaced or refunded were purchased from the Site. Purchases of items other than from the Site are not eligible for returns, replacements or refunds under these T&Cs. 

      No Relationship: Neither these T&Cs nor your use and/or access of the Site creates any joint venture, agency, partnership, or employment relationship between you and The Hiatus Label.

      Assignment: You may not assign these T&Cs or any rights or obligations under these T&Cs to any party.

      Waiver & Severability: The failure of The Hiatus Label to enforce any right or provision of these T&Cs shall not be deemed a waiver of such right or provision. In the event that any provision of these T&Cs is held to be invalid, illegal or unenforceable, the remaining provisions of these T&Cs shall remain in full force and effect.

      Third Party Rights: A person who is not a party to this agreement shall have no right to enforce or to enjoy the benefit of any term of this agreement.

      Entire Agreement: These T&Cs, which expressly incorporate the Privacy Policy at www.hiatushome.com/privacy and the terms and conditions referred to therein, constitute the entire agreement between you and The Hiatus Label relating to the subject matter hereof, and supersedes any and all prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the Site.

      Governing Law: These T&Cs and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to these T&Cs and/or your access to and/or use of the Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore.

      Updates

      We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.

      If we decide to change our T&Cs for the Site, we will post the revised T&Cs here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.

      These T&Cs incorporate our Privacy Policy as may be updated from time to time at www.hiatushome.com/privacy.

      If you have any questions about our T&Cs or Privacy Policy, please contact us at hello@hiatushome.com for enquiries about our T&Cs and Privacy Policy.